Booking Hotline 0844 998 3787

International Reservations Line +44 (0) 1708 893 101 or see your ABTA travel agent

Opening Hours: Mon - Thurs: 9AM - 8PMFri: 9AM - 6PM, Sat: 9AM - 5PM

Calls cost 5p per minute plus your phone company's access charge

Cruise Search
Where you are:

FAQ's

Please carefully read our FAQ section, which provides answers to our most frequently asked questions. Should there be some additional information that you require or you have questions about any aspect of your cruise that are not detailed below, please do not hesitate to contact us. More detailed information will be forwarded in our pre-sailing booklet around two months before you sail.

For your convinience our FAQ's have been broken down into four easy to read sections.

  1. General
  2. Documentation
  3. Passenger Information
  4. Columbus Club

 

General

What type of plug sockets are used on board? Most of our ships have the European 2 pin sockets, however Columbus is fitted with UK 3 pin sockets.   

Are there towels in the cabin? Yes, towels are provided.

Do you offer any drinks packages? To enable passengers to budget for any extra costs, we are offering a selection of four value onboard package options that include service charges, gratuities and other additions. Savings are available on these packages when booked and paid for before your cruise. For example, the CMV Premium option - All-inclusive bar drinks (except Premium Beverages) - for cruises between 5 and 29 nights can be pre-booked for £23pp per night (£26pp per night on board).

Are there tea and coffee facilities in the cabins? On Magellan and Columbus, tea and coffee making facilities are only provided in the Superior Ocean View, Premium Ocean View and Suite grade cabins.  However, on Marco Polo and Astoria, tea and coffee facilities are available only in suites. For health and safety reasons, passengers are not permitted to take their own kettle on board. Complimentary tea and coffee are provided from various stations 0600hrs to 2400hrs daily. 

Can I take an iron to use in my cabin? No, due to health and safety reasons we cannot allow passengers to use an iron in their cabin. We do offer an Ironing service at a small charge per item.

Is there a laundrette on board? Most of our ships do not have self service laundry facilities on board and offer a laundry service at a small charge per item, however Columbus does have a self-service launderette on board at a charge.

What is the dress code on board? During the day, we suggest that you wear casual clothing for your comfort. For the evenings on board, every day the daily programme suggests, as a guide, a mode of dress for that evening’s events. There are generally two ‘formal’ nights planned on each cruise of six night’s duration or longer when many gentlemen wear a dinner jacket, although a lounge suit is quite acceptable.

Are there any luggage restrictions? With Ex-UK CruiseOnly bookings there are no luggage restrictions. We do ask that each bag does not exceed 23kg for health and safety reasons for our porters. Any bookings that include flights, luggage allowance will be confirmed at ticketing stage.

Do the cabins have safety deposit boxes? Safety boxes for your valuable items, jewellery, money and documents are available in each cabin on board.

Can I smoke on board the ship? Passengers are requested to smoke only in the designated smoking areas on open decks. E-Cigarettes or similar are permitted only in the designated smoking areas.

Do we have to pay for gratuities? For your greater convenience, we operate an automatic service charges and gratuity system whereby an amount of £7.00 per person per night (this amount reduces to £6.00 per person per night for cruises of greater than 16 nights duration) and for Astor $12.00 per person per night ($10.00 per person per night for cruises of more than 11 nights duration) is automatically added to your onboard account.

All service charges and gratuities are collated, so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward and your waiter or bar attendant but also between the hidden stars behind-the-scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person. If you notice an issue that makes you think twice about our service charge, be sure to speak with our Quality Ambassador at the Front Desk who will try to resolve the matter before adjusting these becomes necessary. Even if you had a negative experience with a particular employee, seriously consider whether it warrants removing your gratuities altogether, keeping in mind that because of one crew member the whole team is affected. Of course, if you want to also personally reward a crew member in addition for excellent service, feel free to do so!

We offer a choice of four great value ‘CMV Additions’ package options that include gratuities, service charges and other extras so that you can budget accordingly and avoid any extra costs. Savings are available on these packages when booked and paid for before your cruise.

What currency is used on board? The currency on board most of our ships is Pounds Sterling, however, Astor onboard prices are quoted in Australian Dollars. 

Is there a fridge in my cabin and if not, where can I store my medication? Cabins with a fridge depend on ship and cabin grade. This information can be found on our website in the Our Ships, Cabins information. If you require prescription medication please ensure that you bring an ample supply, as some prescription drugs may not be available on board. If your medication requires cold storage, please inform us no later than two weeks prior to departure, as there is limited medication storage space available at reception.

What entertainment is there on board? Evening highlights include production shows from our talented team of professional entertainers and live acts. Music and dance feature prominently as well as quizzes, various games, activities and our very detailed lecture programme. Full details will be confirmed in the Daily Programme.

Do you have ballroom dancing and dance hosts? Ballroom dancing and dance hosts may only be available on selected sailings but are not available on every sailing. Full details will be confirmed in the Daily Programme once on board. Themed Cruises are advised in our Cruise Collection brochure and on our website in the Onboard Experience section.

Can I bring alcohol on board? It is not permitted to bring alcohol aboard at embarkation and any alcohol purchases made ashore during the cruise should be handed to Security on re-joining the ship.  These will be returned upon disembarkation. Details of our All-Inclusive Drinks Package can be found on our website in the Onboard Experience section.

Are the swimming pools heated? Our pools are not heated and are filled with sea water which is chlorinated and treated. Please note that due to local customs regulations, the pools may not be filled during port days and for health and safety reasons are emptied each evening.

 

Documentation

Why does my cabin start with GT/IG/OG? If your cabin number has the prefix GT, IG, OG, SI, SO - this is a guaranteed cabin and your cabin number will be allocated to you at ticketing stage, which is approximately 14 days prior to sailing.

Why do I have a different number on my ticket to the one I originally booked? It is most likely that you have received a complimentary cabin upgrade, however please contact your booking agent to confirm.

When will I get my tickets? Cruise tickets are sent 14 days prior to departure.

Why is the address shown on my invoice different to my home address? If you are booked with a Travel Agent it is the Agent’s business address that will show on your invoice.

When will I be able to book Shore Excursions? Shore Excursions will be available approximately 8 weeks prior to departure (4 weeks prior for river cruises). A Pre-Cruise pack will be sent (via your booking agent) which will include full Shore Excursions details, plus further information about the ship and the Gift Packages that we offer.

What is my embarkation time? Your embarkation time will be confirmed on your cruise tickets.

What are the timings for the coach? Approximate coach times can be given 8 weeks prior to sailing; however these will not be confirmed until ticketing stage. Any provisional times given before the final cruise tickets have been sent are subject to change.

Do you arrange car parking at the ports? We do offer car parking at most of our embarkation ports and this is charged at £11.00 per vehicle per night. This must be pre-booked and paid with your booking agent. Please note car parking must be booked at the very latest 2 working days prior to sailing and is subject to availability. We are unable to offer car parking at Dublin or Dundee.

Can I get more luggage labels? Yes, if you require more luggage labels, you can collect these on arrival at the port. All embarkation ports have a supply of all coloured labels.

 

Passenger Information

How do I log in to Manage My Cruise / why can I not log in? Please make sure that you are using the lead passenger first name, surname, the correct booking reference with ship name and sail date. Please do not use any titles or middle names.

We went on a cruise with you earlier this year; can you transfer all our details from that booking to our new one? Unfortunately due to data protection we are unable to hold any of your previous information, so we do ask you complete your passenger information for each booking with us.

I have entered my passport details on Manage My Cruise and they have not saved, why not? Please make sure that you save and exit after completing your details. If you exit without doing this, your details will not save.

I have logged into Manage My Cruise and it will not allow me to add any information? Please click on view/amend details, not view details.

It will not let me amend my car parking details? These details cannot be amended online. Please advise your booking agent or for passengers booked directly with CMV, our Customer Services department.

Can I pay my balance online? Yes, balance payments can be made online via Manage My Cruise

 

Columbus Club

I am a Columbus Club member with priority embarkation, why haven’t I got Columbus Club luggage labels? The coloured labels are for the benefit of the ships crew when delivering passengers’ luggage to cabins during embarkation.The label colours are divided by the cabin position on board the vessel. Silver Columbus Club labels will be given on board for disembarkation only.

I haven’t received my Columbus Club Card? Please email columbus.club@cruiseandmaritime.com to request a new card.

How do we fill out our log book? Your log book will be stamped whilst on board. Please see the Guest Services Host, who will be happy to do this for you.

I should get priority boarding and I have been given a later time on my ticket? Columbus Club members are requested to arrive at the port at their given time, as shown on their cruise ticket. Once in the terminal please proceed to the Fast Track Columbus Club check-in lane. Please note that this is only available when possible. Turnaround timings and port facilities may restrict this.

 

 

X

Important Notice

Due to local traffic issues it may be difficult to contact us by phone. In the meantime please use our website contact form. We apologise for any inconvenience this may cause.