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Shore Excursion Assistant – Fluency in English & German

Job Description

Overview

Assist the Shore Excursions Manager and team in the efficient running of the Shore Excursion department. This is to include, but not limited to, the day to day running of the Shore Excursions Desk, presentations, agent liaison, shoreside operations, escort training, guest welfare, and complaints relating to excursions and guest embarkation/disembarkation on turnaround day.

Essential Requirements

  • Fluency in spoken & written English & German, minimum requirement
  • Fluency in spoken & written Spanish an advantage
  • Fluency in spoken & written Spanish an advantage
  • Experience working in the shore excursion department on a cruise ship
  • Customer service background
  • Strong computer and typing skills: Word, Excel, Outlook, PowerPoint
  • Strong presentation preparation and presenting skills for all required Shore Excursion presentations.
  • Ability to communicate, negotiate and complaint handle
  • Knowledgeable in the ISM regulations
  • Ability to manage all escorting staff and crew appointed on duties. Must feel comfortable working with crew of different nationalities
  • Good organisation skills
  • Efficiency in formulating and preparing shore excursion reports, respond and react efficiently to guest related issues and be fully aware of the internal organisation on board a cruise ship

Certificate Requirements

(Please do not apply if you are not in possession or prepared to obtain these in advance of contract)

In accordance with the requirements of the STCW convention and code all appointed crew must have the following STCW certificates. Seafarers holding STCW certificates that were issued prior to 1st January 2012 and not meeting the 2010 Manila amendments will be required to renew them prior to employment.

  • Personal Survival Techniques STCW - Ref. A-VI/1-1 as amended in 2010
  • Fire Prevention and Fire Fighting - STCW Ref. A-VI/1-2 as amended in 2010
  • Elementary First Aid - STCW Ref. A-VI/1-3 as amended in 2010
  • Personal, safety and social responsibilities STCW A-VI/1-4 as amended in 2010
  • Crowd Management STCW Ref. A – V/2 Par 1-3 as amended in 2010
  • Security Awareness STC W Ref. A-VI/6 -1 as amended in 2010
  • Medical examinations
  • Valid passport (at least for 1 year from the date of embarkation)
  • Seaman’s Book - National or Bahamian Seaman’s Books only
  • Yellow Fever certificate

 

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