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Customer Services Administrator

LocationPurfleet, Essex

Job Description

Overview

Due to further expansion of our business, we are looking for a Customer Services Administrator; your 'people skills' will be just as important as your formal qualifications. We will look for a good standard of written and spoken English. Good communication skills and a friendly personality are preferred.

Enthusiasm to work in an administration-based role is key, with an interest to work in the travel industry, especially in a customer service environment would also be beneficial. An ability to work to chronological deadlines and to work as part of a team is needed. You will have a good attention to detail and be computer literate.

Line Management

The Customer Service Administrator will report directly to the Customer Service Team Leader - Administration and ultimately to the Customer Services Manager.

Duties & Responsibilities Development

The Customer Services Team Leader - Administrator will manage, supervise and allocate the following duties and responsibilities: -

  • Entering passenger information onto the in-house booking system correctly.
  • Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.
  • Printing, collating and posting documentation to any new and/or existing bookings.
  • Monitoring and answering the Customer Services email folder.
  • Operating our webchat facility.
  • Obtaining missing passenger information (At times by telephone/email).

Working Hours

The Customer Services Administrator will work on an alternate week rota of the following hours:

Week One:         Monday to Thursday 0900hrs to 1730hrs, Saturday 0900hrs to 1700hrs. 

Week Two:          Monday to Thursday 1200hrs to 2000hrs, Friday 1000hrs to 1800hrs.

Holiday Entitlement

A minimum 22 days per annum, increasing to 28 days according to length of service, pro-rated accordingly plus bank holidays will apply. Holiday requests will need to be completed and submitted to the Line Manager via our online system. At least one month’s notice should be given, where possible, in order to arrange appropriate cover.

Other Benefits

  • A workplace pension scheme - following three months of continuous service.
  • Concessionary travel with CMV – following six months of continuous service.
  • Staff discounts on selected travel products.

CMV Summary

CMV is a progressive company who encourage organic career development and enjoy a low turnover of staff. This position offers a good career opportunity for an ambitious and creative individual to join a largely non-corporate, medium sized and privately-owned organisation. Unlike many other UK based cruise operators, CMV’s UK office is not just a sales operation but a fully-fledged and ‘hands on’ cruise line closely aligned to both the product and customer.

CMV also have established sales offices in Australia, USA and Germany and are estimated to carry 125,000 ocean passengers in 2018.In addition to the core cruising business, the Company also have other travel and leisure related interests within the group. These include a long-established coach wholesaling business, a high-street travel agency and business travel house.

This is an exciting time to join CMV as we enter into a rapid growth plan. We have just announced that we will be acquiring another new vessel to the CMV fleet joining our fleet in 2019.

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