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Assistant Shop Manager

Job Description

Rank: Staff

Department: Hotel Department; Concessionaires

Main function:

  • To assist Shop Manager in providing passenger with high level of products and services related to the on board shops
  • To assist overseeing the operation of the on board shops including inventory and crew training
  • To assist with check-in if required

Reports to: Shop Manager

Cabin: Shared


  • Must have refined skills in shop management including dealing with english passengers.
  • Must be fluent in English (German is of advantage).
  • At least two years experience in a similar position on board cruise ships operating worldwide.
  • Must have Typing skills, Computer knowledge of Windows, Word, Excel, MS Outlook. Additional: Fidelio Cruise (or similar Ship Management System).
  • Must have the ability to communicate with all levels of personnel and passengers.
  • Must have reasonable experience of administration work.
  • Should be a self starter, reliable, able to work unsupervised, work to tight deadlines and above all to show flexibilty to work in each department.

Areas of Responsibility

Onboard shops, stores and lockers

Positions Demanding Close Liaison

  • Shop Manager
  • Shop Attendants

Specific Duties/Responsibilities and Activities

  • Being in charge for inventory control within the shop and store rooms
  • Passenger billing through the on board cash-less system
  • Ensures promotion and advertising materials are provided to the cabins and within the Daily program
  • Ensures shop equipment is in good order and requests repairs where necessary
  • Assisting in training of Shop Staff to ensure proper and promt passenger service and good product knowledge
  • Monitoring of ship board activities and participates in sales promotion activities

Passenger Service

To be in uniform at all times in public areas, wearing your name tags and to act in a professional, responsible manner.

Leadership Skills

  • Improves service by training staff in proper sales techniques and methods
  • Utilizes leadership skills and motivational techniques in order to maximize employee productivity and satisfaction
  • Participation in employee meetings and counseling sessions in order to maximize employee morale and productivity and foster a sense of community
  • Assists in evaluating employee performance on a regular basis


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