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Program Coordinator

Job Description

Rank: Staff

Department: Hotel Department; Guest Services

Main function: The Programme Co-ordinator is fully responsible for co-ordinating and producing the Daily Program. Also supervises and co-ordinates the printing and distribution. The Program Co-ordinator will take minutes of various meetings when required. The Programme Co-ordinator will assist the Front Desk Manager with the front office operation were required and will work closly with the Hotel Director and the Crew Coordinator.

Reports to: Hotel Director

Cabin: Shared

Profile

  • Must have previously held position within the Front Office onboard a passenger cruise ship.
  • Must have Typing skills & Computer knowledge: Windows XP, Word, Excel, MS Outlook.
  • Must have good knowledge of Desk Top Publishing
  • Must have good knowledge of Computers and its Software for the design and the production of the daily program
  • Must be able to deal with crew and passengers in a professional manner
  • Must speak and write English and any other language(s) as may be required by the Company
  • Must be a self starter and able to motivate others in department
  • Must be a good organiser and communicator and feel comfortable working with crew of different nationalities.
  • Must be able to work under pressure and meet deadlines and work to established standards
  • Must have strong character with developed leadership skills
  • Must have pleasant disposition and friendly personality
  • Must have high degree of patience and understanding

Areas of Responsibility

  • Reporting directly to the Hotel Director and Front Desk Manager in all matters relating to the daily program
  • To prepare master layout of daily program schedule covering all activities to be approved by the Hotel Director
  • To distribute layout to all Department Heads and collection of completed layouts
  • To compile all information into the master schedule for approval by Master, Hotel Director, Cruise Director and other Department Heads as required
  • To deliver final daily program checked and corrected to printer for printing
  • To co-ordinate the distribution of the printed daily programme
  • To file all daily programs and compile one copy for delivery to the Hotel Operations Department

Positions Demanding Close Liaison

  • Staff Captain - Daily Program Ships Schedule
  • Hotel Director - Daily operational matters
  • Restaurant/Bar Manager - Daily program for F&B timetable
  • Guest Services Manager - In relation to Front Office Operations
  • Crew Coordinator - Assist when required
  • Cruise Director - Daily Program for Entertainment & Activity timings
  • Concessionair Managers - Daily Program for the concession outlets
  • Shore Excursion Manager -Daily Program for Embarkation and Disembarkation coordination with tours.

Communication

  • Daily with Hotel Director, Front Desk Manager, Cruise Director and Staff Captain
  • Once per cruise Departmental meeting

Passenger Service

  • Deal with all passenger comments as quickly and professionally as possible.
  • Attend cocktail parties, dinner and other social functions as requested by Hotel Manager

Management

  • Lead subordinates successfully into productive working methods by setting an example
  • Ensure that correct disciplinary procedures are adhered to especially with regard to correct handling of written warnings and record of same.
  • Follow up on disciplinary reports.
  • It is expected, that the Program Co-ordinator is fully aware of the company standards as outlined in the Hotel Management Manual. The Program Co-ordinator is expected to know the job description of each crew member in his/her department.
  • Ensure, that the set standards are kept and crew members work according to their respective job descriptions. Corrective action to be taken to ensure standards are upheld.
  • To review passenger ratings at the weekly departmental meeting and to take immediate corrective action. To request assistance of Front Desk Manager at any time to achieve this.
  • Check on existing standards by asking crew members of their opinion and suggest modifications to Hotel Director where Passenger Service are concerned.

Uniform To Bring On Board

  • Male
    • Black Shoes
    • Black Socks
    • Black Belt
  • Female
    • Black Shoes
    • Flesh Tights
    • Black Tights

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