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Chief Housekeeper

Job Description

Rank: Officer, three Stripes

Department: Hotel Department; Housekeeping Section

Main function: Cleanliness and service of pax cabins, Cleanliness of pax and crew areas

Reports to: Hotel Director

Direct Subordinates: Asst. Housekeeper, Cabin Stewards, HK Supervisor, Laundry Master

Next in Command: Asst. Chief Housekeeper

Cabin: Single

Profile

  • Must have previously held positions of Housekeeper and have at least 3 years of experience in housekeeping department onboard ships
  • Must have Typing skills
  • Computer Skills: Windows XP, Word, Excel, MS Outlook. Additional: Fidelio Cruise (or any Ship Management System)
  • Must be able to deal with crew and passengers in a professional manner
  • Must have an excellent command of the English and and any other language(s) as may be required by the Company
  • Must be a self starter and able to motivate members in department
  • Must be a good organiser and communicator and feel comfortable working with crew of different nationalities
  • Must be able to work under pressure and meet deadlines and work to established standards
  • Must have strong character with developed leadership skills
  • Must have pleasant disposition and friendly personality
  • Must have high degree of patience and understanding

Areas of Responsibility

All passenger areas, cabins, lounges, foyers, bars, corridors.

All crew areas, corridors, ships laundry, linenroom.

Positions Demanind Close Liaison

  • Hotel Director - Daily operational matters
  • Front Desk Manager - Cabin list and any changes, Complaints, Lost Luggage
  • Receptionists - Passenger requests / Complaints
  • Asst Housekeeper - Discuss duties, share work load
  • Laundry Master - Laundry Operation

Specific Duties/Responsibilities and Activities

  • Maintaining and establishing the Housekeeping standards in all passenger areas of the ship as outlined in the Hotel Manual.
  • Effective supervision of all housekeeping personnel. Use personnel as efficiently as possible.
  • Ensure working schedules and cleaning schedules are carried out.
  • Control of departmental budget by controlling supplies and maintaining par stock inventories.
  • Daily inspection of all areas for which the Housekeeper is responsible. To ensure any points which are not up to standard are corrected.
  • To carry out induction and training for all newly joined stewards and cleaners and monitor their performance.
  • General administration of housekeeping department.
  • Evaluation and training to be carried out and orderly records kept.
  • Ensure Housekeeping personnel maintain uniform and personal hygiene standards.
  • You will evaluate and appraise your staff after each trip onboard. This appraisal is to be sent to the personnel manager in the Head Office.

Communication

  • Daily with Hotel Director
  • Daily meeting with HK personnel
  • Once per cruise attend Hotel Departmental meeting
  • Keep the Director of Hotel Operations informed of all major matters through the Hotel Director

Passenger Service

  • Deal with all passenger complaints as quickly and professionally as possible.
  • Attend cocktail parties, dinner and other social functions as requested

Management

  • Lead subordinates successfully into productive working methods by setting an example
  • Provide a two way line of communication for Crew.
  • Dealing with day to day problems, including personal problems.
  • Ensure that correct disciplinary procedures are adhered to especially with regard to correct handling of written warnings and record of same.
  • Follow up on disciplinary reports.
  • It is expected, that the Housekeeper is fully aware of the company standards as outlined in the Hotel Management Manual.
  • The Housekeeper is expected to know the job description of each crew member in the department.
  • Ensure, that the set standards are kept and crew members work according to their respective job descriptions. Corrective action to be taken to ensure standards are upheld.
  • To review passenger ratings at Housekeeping meeting and to take immediate corrective action. To request assistance of Hotel Manager at any time.
  • Check on existing standards by asking crew members of their opinion and suggest modifications to Hotel Manager where Housekeeping and Passenger Service are concerned.

 

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